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COVID-19 Health & Safety

With the unprecedented events that COVID-19 has brought on a global scale, we've taken precautions in all areas of our business to keep our guests, staff and the public safe and healthy. When you stay with us, you may notice some changes in our guest service areas:
  • We have installed acrylic sneeze guards at our reception desks, to minimise physical contact between our guests and staff
  • All keys are thoroughly cleaned as they are returned to us, and before we issue them to new guests
  • You'll notice social distance signage at our reception offices. We're abiding by government advice and are enforcing 1.5m distance between all people
  • Our staff are trained to enforce the maximum number of allowed people in one space. This number changes according to official advice, and the space.
  • We have hand sanitiser available at our reception offices, which we encourage you to use upon arrival.
  • All external contractors abide by our strict health & hygiene guidelines
  • We regularly clean all high touch surfaces with high-grade cleaning products
Our self-contained apartment accommodation model is perfect for those wishing to remain safe & healthy. As apartments are fully self-contained, you can enjoy a stay without the worries that other accommodation styles can bring.
  • Unlike other options, your apartment isn't serviced daily, minimising frequency of contact with external parties. If you'd like to request more regular servicing/cleaning, we can accommodate this
  • We don't offer on-site room service, which again, minimises contact with external parties/areas
  • When you enter/exit your apartment, you don't need to pass through a reception area on a daily basis, which commonly sees incoming/departing guests, members of the public, couriers and more
  • As your apartment contains everything you need for a comfortable stay, you can avoid unnecessary visits to laundromats and other services
  • Our apartments are residential-size, meaning that you won't feel like you're living on top of your travelling companions. With separate bedrooms, the choice between 1 or 2 bathrooms, a balcony, separate living/dining area and full-sized kitchen, you can make yourself at home.
We've adapted our processes to allow our check in / out procedures to be as contact-free as possible, alongside official advice.
Yes, you're welcome to store your luggage on the day of check in / out, during business hours. During this time, our staff will wear gloves, which are disposed of immediately after.

About City Tempo's Apartments

Our apartments are rated 4½ stars in the “Self Catering” accommodation category. Our property achieved a place on Star Ratings Australia's Gold List in 2019. The Star Ratings Gold List showcases the best accommodation in each Australian state. Powered by millions of past guest ratings across hundreds of websites around the world, the Star Ratings Gold List is the ultimate form guide for your next holiday - because the accommodation you expect should be the accommodation you get.
  • Furnishings and appliances
  • Linen and towels
  • Utilities (such as electricity, gas, hot water)
  • Apartments are serviced every seven days from check-in, with additional servicing available upon request (for additional fee)
  • Use of the building's facilities (pool and gym)
  • High-speed limited WiFi (subject to fair usage policy)
The price excludes:
  • Special furnishing requests
  • Pantry service
  • Credit card processing fee
Your apartment includes everything necessary for a comfortable stay, including high-quality furnishings and appliances, limited WiFi internet, linen, towels and hairdryer. All apartments feature a fully equipped laundry and kitchen with a dishwasher, microwave, fridge, oven and gas cooktop.
  • Studio Apartment - max of 2 persons
  • One Bedroom (1 bathroom) - max of 2 persons
  • Two Bedrooms (1 bathroom) - max of 4 persons
  • Two Bedrooms (2 bathrooms) - max of 4 persons
  • Three Bedrooms (2 bathrooms) - max of 6 persons
Porta-Cots are available for $18 per night or $26 with a High Chair.
  • Secure undercover car parking is available at all locations.
  • Our secured carparks are accessed by remote control or proximity card.
  • A charge of $25 per day, $140 per week or $315 per month applies.
  • Car spaces are subject to availability and must be booked a minimum of 2 days prior to arrival. Only one car space can be booked per apartment.
Our associate company MICM Property has the largest range of apartments to rent in inner Melbourne. For the latest listings, visit micm.com.au
Yes! All our apartments are connected to a quality high-speed network. Complimentary WiFi is also available at the reception offices of all properties.

Long Stays

If you're staying with us for 14+ nights, you can enjoy special Long Stay rates. Please check our Long Stays page for more information, or contact longstay@citytempo.com
Yes! All long stay apartments include free high-speed WiFi.
Yes. All City Tempo apartments are fully furnished and include hotel-quality bed linen, towels, and kitchenware.
Yes. All water, electricity, gas etc bills are included in your apartment's rate (subject to reasonable usage policy).
We have secure, under-cover car parking available for an additional charge. Please enquire with our sales team to include this in your long stay booking by emailing longstay@citytempo.com

Standard reservation / booking procedures

For standard bookings, there is no cancellation fee and your deposit will be refunded in full if you cancel at least 72 hours before check-in time. For bookings confirmed for Special Events Periods, please refer to cancellation policy for specific dates being booked. If you choose to book a Non-Refundable rate, please be aware these reservations cannot be modified or cancelled. Any cancellations or modifications will forfeit the total amount paid at the time of booking. Calculation of arrival is based upon a 2pm check-in.
  • Our minimum length of stay is 2 nights. This may vary over different days of the week.
  • Longer minimum night stays may apply during Special Event periods vary (listed below).
Special Event dates have unique rates and/or minimum stay requirements:
  • Australian Open 2021
  • Melbourne Grand Prix 2021
  • Easter 2021
  • Labour Weekend 2021
  • Queen's Birthday Weekend 2021
  • AFL Grand Final 2021
  • Spring Racing Carnival 2021
  • Cheer and Dance Competition 2021
  • December 25, 2021 - Christmas Day
  • December 31, 2021 - New Years Eve
Minimum stays may apply to the Special Events above.
Contact us on +613 8256 7500 or book online on this website for the best available rates, guaranteed.
  • For standard bookings: To confirm your booking, the first night's accommodation tariff will be charged to the credit card provided at the time of booking, as a deposit (refundable as per our Cancellation Policy).
  • Non-refundable bookings require full payment at time of booking and cannot be modified or cancelled. Any modifications or cancellations will forfeit the total amount paid at time of booking.
  • For bookings over Special Event Periods where check-in is MORE than 30 days away: The first night's accommodation tariff will be charged as a deposit (refundable as per our Cancellation Policy) and the full balance will be charged 30 days prior to arrival and is non-refundable.
  • For bookings over Special Event Periods where check-in is LESS than 31 days away: Full pre-payment of accommodation will be charged on the day of booking and the booking is non-refundable.
  • All prices are quoted in Australian dollars.
  • We accept most major credit cards, including:
    • MasterCard and Visa (1.5% credit card fee)
    • American Express, Diners Club & Union Pay (3% credit card fee)
  • Payment by direct debit available.
Special Event Dates have unique rates and/or minimum stay requirements:
  • Australian Open 2021 - *minimum stays may apply
  • Melbourne Grand Prix 2021 - *minimum stays may apply
  • Easter 2021 - *minimum stays may apply
  • Labour Weekend 2021 - *minimum stays may apply
  • Queen's Birthday Weekend 2021 - *minimum stays may apply
  • AFL Grand Final 2021 - *minimum stays may apply
  • Spring Racing Carnival 2021 - *minimum stays may apply
  • Cheer and Dance Competition 2021 - *minimum stays may apply
  • December 25, 2021 - Christmas Day - *minimum stays may apply
  • December 31, 2021 - New Years Eve - *minimum stays may apply
Yes, a credit card must be supplied if staying at our apartments. A pre-authorisation of AUD $100 is required for all Studio, One and Two Bedroom Apartments and AUD $500 is required for a Three-Bedroom Apartment, on arrival. This will be collected by credit card. These funds should be released by your bank within 14 days of check-out.

Check–in | Check–out

Key collection location and check-in details will be provided by email, upon confirmation of your booking. Key collection outside our office hours is available by prior arrangement. Our office hours are 9am - 5pm, 7 days a week.
Guaranteed check in time is 2pm and check out time is 10.00am. If you'd like to stay a little longer in your apartment, you can purchase late check-out, where available, when booking or upon check-in.
Key collection can be made outside business hours by prior arrangement. Check-in instructions will be provided with your booking confirmation via email.
You are welcome to store your luggage, before check-in or after check-out, at any of our offices during business hours.
  • Guests who book a 1 or 2 Bedroom apartment are required to provide a refundable $100 security bond and photo identification. Guests who book a 3 Bedroom apartment are required to provide a refundable $500 security bond and photo identification at check-in.
  • Bonds are taken in the form of a credit card pre-authorisation. Please note that a physical credit card is required.

Other common questions

You can book a private premium taxi service to and from Melbourne Airport by clicking here.
  • For timetables, pricing and to book, visit www.skybus.com.au. Enter the code CITYTEMPO.
  • Our Southbank and CBD apartments can easily be accessed by Skybus. For more information including Skybus stop locations, visit www.skybus.com.au/service-info/.
  • Skybus operates 24-hours, 7 days a week, with 10-15 minute departures between 5:30am and 9:30pm. It's a 20 minute (approx.) journey from the airport to Skybus City Terminal at Southern Cross Station.
  • We recommend purchasing a myki visitor pack - an adult pass is $14 and a child's pass is $7.
  • A myki visitor pack includes a myki card, pre-loaded with enough value for one day's travel in Zone 1, discount offers at major attractions, a public transport map and information on how to use myki. The Public Transport Victoria website provides more information. - Click here to visit Public Transport Victoria
Marvel Stadium Our apartments are a short walking distance from the footbridge that links to Etihad Stadium. MCG Various train lines from Melbourne Central, Flagstaff and Southern Cross Stations connect to the MCG (Richmond or Jolimont Stations).
Unfortunately no, pets are not allowed.
"...Just a short note to let you know how much Daphne and I enjoyed our stay in Melbourne. The apartment was fantastic and the situation couldn't have been more convenient. We will be staying with you again next year when I will be attending a conference. We will also be letting all our friends know what a great deal you offer...."
A short stay in a luxury apartment in the centre of Melbourne is a wonderful gift idea that is sure to be appreciated. Contact us and we can customise a special stay for you to give as a gift.
  • Our offices have tourist information brochures. Our helpful staff can also give you advice and directions to attractions, as well as assisting with any bookings you wish to make.
  • What’s on Melbourne is updated daily with new events and activities happening in the city - Visit What’s on Melbourne
  • Weekend Notes has a list of things to do in Melbourne, along with informative articles - Visit Weekend Notes
  • Trip Advisor provides regularly updated lists and articles on popular attractions & experiences which are rated by other travellers – Visit Trip Advisor

Can’t find the answers you seek?

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Phone: +613 8256 7500

City Tempo is a Central Equity Company.