Our apartments are rated 4 to 4½ stars in the “Self Catering” accommodation category.
Furnishings and appliances
Linen and towels
Utilities such as electricity and gas
Southbank Apartments are serviced every seven days from check in. Queen St Apartments are serviced every alternate day. Should you require additional servicing, please contact us. An extra fee will be payable, dependent on your location and additional servicing required.
Use of the building's facilities (pool, gym, tennis court - if applicable. These vary by between properties).
High speed limited WiFi
The price excludes:
Charges for telephone calls made
Special furnishing requests
Credit card processing fee
Your apartment includes everything necessary for a comfortable stay including high quality furnishings and appliances, limited wireless internet access, linen, towels and hair dryer. Southbank apartments feature a fully equipped laundry and kitchen with a dishwasher, microwave, fridge, oven and gas cooktop. Queen St Essentials feature a kitchenette with electric cooktop and laundry facilities in some apartments. Please enquire when booking at Queen St - Essentials.
Studio Apartment - max of 2 persons
One Bedroom (1 bathroom) - max of 2 persons
Two Bedrooms (1 bathroom) - max of 4 persons
Two Bedroom Executive (2 bathrooms) - max of 4 persons
Three Bedrooms (2 bathrooms) - max of 6 persons
Porta Cots are available for $18 per night or $26 with a high chair.
High chairs are available for $13.5 per night or $26 with a porta cot.
Secured and undercover car parking is available at all locations.
Our secured carparks are accessed by remote control or proximity card.
Queen St's carpark is located moments from our front door and is also open to the public.
A charge of $25 per day, $140 per week, $315 per month applies.
Please note: Car spaces are subject to availability and MUST be BOOKED a minimum of 2 days prior to arrival. Please note only one car space can be booked per apartment.
Our associate company MICM Property has the largest range of apartments to rent in inner Melbourne. For the lastest listings, visit micm.com.au
Yes, all our apartments are connected to a quality high speed broadband network with individual WiFi routers in each apartment.
*Limited daily free data applies. Premium speed/data packages are available for purchase at Queen St and Power St
Complimentary WiFi is also available at the reception offices of all properties.
Reservation / booking procedures
For standard bookings there is no cancellation fee and your deposit will be refunded in full if you cancel at least 72 hours before check-in time.
For bookings confirmed for Special Events Periods there is no cancellation fee and your deposit will be refunded in full if you cancel at least 30 days before check-in.
For bookings during Special Events Periods where the booking is made less than 31 days prior to check-in then full pre-payment will be charged to the credit card provided and the booking is non refundable.
Non-refundable rates cannot be modified or cancelled. Any cancellations or modifications will forfeit the total amount paid at the time of booking.
Calculation of arrival is based upon a 2pm check-in.
Our minimum length of stay is 2 nights, except for the following:
City Tempo - Queen St has a 1 night minimum stay.
Minimum stay for check ins on a Friday or Saturday night is 3 nights.
Minimum stay during Special Event periods vary (listed below).
Simply contact us on +613 8256 7500 / 1800 008 910 (Free call in Aust) or book online.
For standard bookings: To confirm your booking, the first night's accommodation tariff will be charged to the credit card provided at the time of booking, as a deposit (refundable as per our Cancellation Policy).
Non-refundable bookings require full payment at time of booking and cannot be modified or cancelled. Any modifications or cancellations will forfeit the total amount paid at time of booking.
For bookings over Special Event Periods where check-in is MORE than 30 days away: The first night's accommodation tariff will be charged as a deposit (refundable as per our Cancellation Policy) and the full balance will be charged 30 days prior to arrival and is non-refundable.
For bookings over Special Event Periods where check-in is LESS than 31 days away: Full pre-payment of accommodation will be charged on the day of booking and the booking is non-refundable.
All prices are quoted in Australian dollars.
We accept most major credit cards, including:
MasterCard and Visa (1.5% credit card fee)
American Express, Diners Club & Union Pay (3% credit card fee)
Payment by direct debit available.
Special Event Dates have unique rates and/or minimum stay requirements:
September 26 to 29, 2019 – AFL Grand Final - *minimum stays may apply
October 10 to 13, 2019 – PAX
October 25 to 26, 2019 – Cox Plate - *minimum stays may apply
November 1 to 5, 2019 – Melbourne Cup - *minimum stays may apply
November 22 to 24, 2019 – Jehovah’s Witnesses Convention - *minimum stays may apply
November 28 to December 1, 2019 – Cheerleading Championships - *minimum stays may apply
December 9 to 15, 2019 – Presidents Cup (Golf) - *minimum stays may apply
December 24 to 31, 2019 – Christmas/New Year - *minimum stays may apply
January 20 - February 2, 2020 - Australian Open - *minimum stays may apply
March 9, 2020 - Labour Day - *minimum stays may apply
March 12 - 14, 2020 - Melbourne Grand Prix - *minimum stays may apply
April 10 - 13, 2020 - Easter - *minimum stays may apply
April 25, 2020 - ANZAC Day - *minimum stays may apply
May 10 - 14, 2020 - AIME - *minimum stays may apply
June 8, 2020 - Queens Birthday - *minimum stays may apply
July 30 - August 5, 2020 - Reed Gift Fair - *minimum stays may apply
September 25 - 27, 2020 - AFL Grand Final - *minimum stays may apply
October 8 - 11, 2020 - PAX - *minimum stays may apply
October 19, 2020 - Caulfield Cup
October 26, 2020 - Cox Plate - *minimum stays may apply
October 30 - November 3, 2020 - Melbourne Cup - *minimum stays may apply
November 7, 2020 - Oaks Day - *minimum stays may apply
November 9, 2020 - Stakes Day - *minimum stays may apply
December 25, 2020 - Christmas Day - *minimum stays may apply
December 31, 2020 - New Years Eve - *minimum stays may apply
Yes, a credit card must be supplied if staying at our apartments.
A pre-authorisation of AUD $100 is required for all Studio, One and Two Bedroom Apartments and AUD $500 is required for a Three-Bedroom Apartment, on arrival. This will be collected by credit card. These funds should be released by your bank within 14 days of check-out. The funds will be refunded in full via credit card, subject to an inspection of the property.
All bookings over Special event periods must provide a credit card as a security bond.
Check–in | Check–out
City Tempo - Power St:
Keys can be collected from our office (67 Power St, Southbank) between 7am and 9pm, 7 days a week.
City Tempo - Queen St:
Access Cards can be collected from our Queen St Office (353 Queen St, Melbourne) between 7am and 10pm, 7 days a week.
Key/card collections outside our office hours are available by prior arrangement. Key collection location and check in details will be provided upon confirmation of your booking.
Guaranteed check in time is 2pm and check out time is 10.00am. You can purchase late check-out, where available, when booking or upon check-in.
Key collection can be made outside business hours by prior arrangement. Check-in instructions will be provided with your booking confirmation.
You are welcome to store your luggage, before check-in or after check-out, at any of our offices during business hours.
Guests who book a 1 or 2 Bedroom apartment are required to provide a refundable $100 security bond and photo identification. Guests who book a 3 Bedroom apartment are required to provide a refundable $500 security bond and photo identification at check-in.
City Tempo - Queen St guests are required to pay a $150 security bond.
Bonds are taken in the form of a credit card pre-authorisation.
Other common questions
You can book a private premium taxi service to and from Melbourne Airport by clicking here.
For timetables, pricing and to book, visit www.skybus.com.au. Enter the code CITYTEMPO.
Our Southbank and CBD apartments can easily be accessed by Skybus. For more information including Skybus stop locations, visit www.skybus.com.au/service-info/.
Skybus operates 24-hours, 7 days a week, with 10-15 minute departures between 5:30am and 9:30pm. It's a 20 minute (approx.) journey from the airport to Skybus City Terminal at Southern Cross Station.
We recommend purchasing a myki visitor pack - an adult pass is $14 and a child's pass is $7.
A myki visitor pack includes a myki card, pre-loaded with enough value for one day's travel in Zone 1, discount offers at major attractions, a public transport map and information on how to use myki. The Public Transport Victoria website provides more information. - Click here to visit Public Transport Victoria
Marvel (Etihad) Stadium:
Our CBD apartments are a short walking distance from the footbridge that links to Etihad Stadium.
From Southbank, take the Queensbridge St tram and change to a 96 at Bourke St to connect to the footbridge
If you are staying at our CBD apartments, various train lines from Melbourne Central, Flagstaff and Southern Cross Stations connect to the MCG (Richmond or Jolimont Stations).
If you are staying in Southbank, you can enjoy a pleasant walk to the MCG along the beautiful Yarra River in under 30 minutes. Otherwise, the MCG can be reached by trams along Flinders St.
For more info, contact our Reservations Team who can further advise you of the most suitable apartment location for your needs.
Unfortunately no, pets are not allowed.
"...Just a short note to let you know how much Daphne and I enjoyed our stay in Melbourne. The apartment was fantastic and the situation couldn't have been more convenient. We will be staying with you again next year when I will be attending a conference. We will also be letting all our friends know what a great deal you offer...."
A short stay in a luxury apartment in the centre of Melbourne is a wonderful gift idea that is sure to be appreciated. Contact us and we can customise a special stay for you to give as a gift.
Our offices have tourist information brochures. Our helpful staff can also give you advice and directions to attractions, as well as assisting with any bookings you wish to make.
Weekend Notes has a list of things to do in Melbourne, along with informative articles - Visit Weekend Notes
Trip Advisor provides regularly updated lists and articles on popular attractions & experiences which are rated by other travellers – Visit Trip Advisor
If you're staying with us at Queen St (Essentials), we recommend Brick Lane for an authentic Melbourne cafe experience - just 2-minutes walk from our apartments. City Tempo guests can enjoy 10% off at Brick Lane - please ask us about this at reception in advance, upon check-in. Queen St guests can also pre-purchase breakfast directly on our website at the time of making an accommodation booking, or at reception upon check-in. All pre-paid breakfast bookings include a complimentary tea or coffee.
If you're staying with us in Southbank, breakfast is available to purchase in advance when booking your accommodation at Left Bank, a nearby restaurant, located on the picturesque Southbank Promenade.